![]() ![]() Here’s an example of how you could use it in a flow to handle a customer inquiry about a refund: The Wait for a response step is useful for re-engaging customers if they haven’t continued the conversation. Learn more in the article, How to use the reply to channel message step. Use variables in your reply to create a more personalized customer experience.However, you can set up the step to reply with an image, file, audio, location, or email instead! ![]()
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